Draft for owner approval — not yet in force.

Refund Policy

Last updated 2026-11-05 (draft)

Before we start

Cancel within one hour of ordering, before writing begins, for a full refund.

Late delivery

If your book is not delivered within 72 hours of payment, you can have a full refund, or keep waiting if you prefer.

Mistakes we make

If a name is misspelled, a person you named is missing, or something on your leave-it-out list appears, tell us within 14 days of delivery. We will fix it and resend within 48 hours, or refund you in full — your choice.

Not what you hoped

If you are unhappy with the book for any other reason, tell us within 14 days of delivery and we will refund you in full, once per customer.

How

Reply to your delivery email or write to contact@lowcountrytechsolutions.com with your order number, and we refund you through Stripe. Refunds go back to the original payment method and include any tax you paid.

Payment support

Stripe is the seller of record for your payment (shown at checkout and on your receipt as Link). You can also ask Link support (https://support.link.com/topics/sold-through-link) about a charge; it may refund a payment within 60 days in some cases. Either way, this policy is our promise to you.